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RPROW FAQs

Before starting, ensure that you must have a premium ChatGPT account to create an API key. Please upgrade your account if you haven’t done so already. Once you’re done please follow the steps below to get AI recommendations To create a ChatGPT API Key from your OpenAI account for our plugin, please follow these steps: 1. Sign Up/ Login: On your web browser, open the official OpenAI website. Here, you’ll need to log into your account. If you don’t have one, sign up using either your email, Google, or Microsoft account. 2. Generate API Key: Once you log into your account, you’ll be directed to a dashboard where you’ll see “API Keys” menu on the sidebar. Click it. On the top right corner of your screen, you’ll notice a “Create new secret key” button. Click on it, enter the Name for your API key, and click Create secret key. 3. Save the API Key: After the previous step, a pop up will be shown highlighting your API Key. Now the important thing to note is that, if you click on Done, you won’t be able to see your API Key again. What you can do is Copy the API key and save it on your computer to access it again.
If your AI Prompt tokens expire and you’re unable to generate prompts using ChatGPT, you will need to renew your credit limit. Follow these steps to renew your tokens: 1. Go to the Open AI dashboard we first visited, and click on the “Usage” menu. 2. Here you will find the “Increase limit” button. Clicking it will redirect you to the billing section. 3. In the billing section, click on “Add to credit balance”. Here, a pop-up will appear where you can enter your payment details. 4. Add the desired amount, select your payment method, and click “Continue.” 5. Once your payment is successfully processed, the credit balance will be added to your account. You can verify this on your Usage dashboard.
The AI Request Logs page provides a comprehensive record of all AI-related requests made through the plugin. This log includes critical details that help admins track and review the requests, ensuring transparency and accuracy in the recommendation process. To access the log page, find on the WordPress menu Saffiretech Plugins > API Request Logs. The AI Request Logs page provides a comprehensive record of all AI-related requests made through the plugin. This log includes critical details that help admins track and review the requests, ensuring transparency and accuracy in the recommendation process. Key Features: Date and Time: Each log entry displays the exact date and time when the request was made, allowing you to track the history of AI interactions. Request Status: The log shows whether the AI request was successful or failed, with a clear visual indicator (green for success, red for failure). Selected Options: Each log entry records the specific options chosen for the request, including whether the admin selected all products, specific categories, or individual products. Token Usage: The log provides details on the total number of tokens used for each request, helping you monitor API usage. Detailed View: By clicking on the “Show Details” link next to each log entry, you can view a detailed breakdown of the request. This includes the upsells, related products, and cross-sells that were set during that specific interaction. Edit Product Recommendations Set by AI: The detailed view also includes a direct link that navigates you to the bulk edit page, where you can review or modify the upsells, related products, and cross-sells product recommendations set by AI for your store.
What is your refund policy? Support Terms The tested software will be migrated to the client’s server and support will be extended till a suitable support period (as mentioned in the agreement) after the date of migration. All issues encountered during migration and in the support period will be resolved without any additional cost. Cancellation Policy Once the project has been initiated, cancellation requests will not be accepted.

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